Privacy Policy

Last Updated: January 2025

This Privacy Policy describes how Invest in Sobha ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website (investinsobha.com) and submit inquiries through our contact forms. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently.

1. Information We Collect

When you express interest in Sobha SkyParks through our website, we collect the following personal information:

• Personal Identification Information: Your full name
• Contact Information: Email address, phone number (including country code)
• Communication Preferences: Your preferred method of contact (Phone, Email, or WhatsApp)
• Property Interests: The type of unit you're interested in (1, 2, or 3-bedroom apartments, duplexes)
• Additional Information: Any messages or specific requirements you provide in the contact form
• Technical Information: IP address, browser type, device information, and website usage data through cookies

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Primary Purpose - Sales and Marketing

• To contact you about the Sobha SkyParks development project
• To provide information about available apartments, pricing, payment plans, and investment opportunities
• To schedule property viewings, consultations, or meetings with our real estate agents
• To send you project updates, brochures, floor plans, and promotional materials
• To answer your questions and respond to your inquiries
• To process your expression of interest and facilitate property reservations

2.2 Communication

• To reach out to you via your preferred contact method (phone, email, or WhatsApp)
• To send you information about similar properties that may interest you
• To provide customer service and support throughout your buyer journey

2.3 Legal and Operational Purposes

• To comply with legal obligations and regulatory requirements
• To maintain records of customer interactions and inquiries
• To improve our website and services
• To analyze website performance and user behavior

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have provided explicit consent by submitting the contact form and agreeing to this Privacy Policy
• Legitimate Interests: We have a legitimate business interest in marketing the Sobha SkyParks project and responding to potential buyer inquiries
• Contractual Necessity: Processing is necessary to enter into or perform a contract with you for property purchase

4. How We Share Your Information

Your personal information may be shared with the following parties:

4.1 Real Estate Partners and Service Providers

• We may share your information with authorized real estate agents and property consultants
• Sales teams and property advisors who can assist you with the Sobha SkyParks project
• Marketing and customer service teams at Invest in Sobha

4.2 Service Providers

• Netlify: Our form submission data is processed through Netlify's form handling service
• Email Service Providers: For sending communications and newsletters
• CRM Systems: To manage customer relationships and track inquiries
• Analytics Providers: To understand website usage and improve user experience

4.3 Legal Requirements

• Government authorities or regulatory bodies when required by law
• Legal advisors and auditors for compliance purposes

Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Inquiries: We keep your data while you remain a potential buyer or until the project is sold out
• Completed Transactions: If you purchase a property, we retain records as required by law (typically 6-7 years)
• Withdrawn Interest: If you request removal, we will delete your data within 30 days unless legally required to retain it
• Marketing Communications: You can unsubscribe at any time, and we will stop sending promotional materials

6. Your Rights

Under applicable data protection laws (including GDPR and UAE data protection regulations), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for marketing purposes
• Right to Withdraw Consent: Withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided below.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

• Secure data transmission using SSL/TLS encryption
• Secure storage of data on protected servers
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection and privacy
• Spam protection measures (honeypot fields) on forms

However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including:

• United Arab Emirates (where Sobha Realty operates)
• Countries where our service providers are located

We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Marketing Communications

By providing your contact information, you agree to receive:

• Information about Sobha SkyParks and available units
• Project updates, launch events, and special offers
• Property investment opportunities
• Market insights and real estate news

You can opt-out at any time by:

• Clicking the "unsubscribe" link in any email
• Contacting us directly to request removal from marketing lists
• Updating your communication preferences

12. Third-Party Websites

Our website may contain links to third-party websites (e.g., Sobha Realty's official website, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Complaints and Disputes

If you have concerns about how we handle your personal data, please contact us first. We will investigate and attempt to resolve any complaints.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.